This Shipping Policy applies to all orders placed through Hero Research (“Hero Research,” “we,” “us,” or “our”). By placing an order, you agree to the terms outlined below.

1. Order Processing
Orders are processed and shipped within 0–2 business days.
Orders placed before 2:00 PM EST on a business day may ship the same day.
Business days: Monday–Friday, excluding federal holidays.
Holidays observed: New Year’s Day, MLK Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas. Orders placed on these days will be processed the next business day.
Every order includes free shipment protection at no additional cost.


2. Next-Business-Day Shipping Commitment
We aim to get every order out the door as fast as possible. Orders placed before the daily cutoff (2:00 PM EST) on a business day are typically shipped the same day; all other orders ship the following business day. While we work to ship same-day or next-day whenever possible, processing times of up to 2 business days may occasionally apply due to order volume, payment verification, or carrier availability. We do not guarantee specific delivery dates, and transit time is separate from processing time (see Section 5).|


3. Secure Packaging
All lyophilized materials are carefully packaged to ensure they arrive safely and remain stable in transit.
Protection: Vials are securely cushioned to prevent breakage.
Packaging: Shipped in sturdy, discreet shipping boxes.
Stability: Products are lyophilized for shelf stability during transit and storage.
We are not responsible for product degradation caused by improper storage after delivery, or by delivery delays outside our control (e.g., carrier delays, customs, weather).


4. Order Tracking
Every order includes full tracking.
You will receive tracking information via email as soon as your order ships.
Track your package in real time through our carrier partners’ websites.
Email updates: You’ll be notified when your order ships and when it’s delivered.
Real-time tracking: Available via the carrier’s website using your tracking number.
Support: Contact us if you experience any issues with tracking or delivery.


5. Delivery Areas & Transit Times
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
PO Boxes and APO/FPO addresses are supported for standard shipping options.
Continental U.S.: Full service, standard transit times apply.
Alaska & Hawaii: Extended transit times should be expected.
International shipping: Coming soon. We do not currently ship outside the United States.
Estimated transit times are provided by our shipping carriers and are not guaranteed. We are not liable for carrier delays once a package has left our facility.


6. Shipping Carriers
We ship via major national carriers (e.g., USPS, UPS, FedEx). Carrier selection may vary based on destination, package weight, and service availability.


7. Lost, Damaged, or Stolen Packages
If your tracking shows “delivered” but you have not received your package, please contact us within [X] days so we can assist in filing a claim with the carrier.
Claims for lost or damaged packages must be reported within [X] days of the delivery date (or expected delivery date) to be eligible for replacement or refund review.
The Company is not responsible for packages lost, stolen, or damaged after confirmed delivery to the address provided by the customer.


8. Address Accuracy
Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays, non-delivery, or lost packages resulting from incorrect or incomplete addresses provided at checkout. Reshipment due to customer address error may incur additional shipping fees.


9. Research Use Only (RUO) Notice & Legal Disclaimers
The following terms are a critical part of this policy and govern all orders.

For Research Use Only. All products sold by Hero Research are intended strictly for in-vitro laboratory research purposes only. They are not intended for human or animal consumption, use, or application of any kind.

Not for Diagnostic, Therapeutic, or Clinical Use. Products are not drugs, dietary supplements, cosmetics, or medical devices, and have not been evaluated or approved by the FDA for any use in humans or animals. They are not intended to diagnose, treat, cure, or prevent any disease.
No Medical Claims. Nothing on our website, packaging, or communications should be construed as a claim or representation regarding the safety, efficacy, or suitability of any product for human or animal use.

Buyer Qualification & Representations. By placing an order, the purchaser represents and warrants that:
They are at least 18 (or 21, if applicable in your jurisdiction) years of age;
They are purchasing on behalf of a qualified research institution, laboratory, or for legitimate research purposes, and possess the appropriate training, licensure, or institutional affiliation where required.

They will not introduce any product into the human or animal body, food supply, or any consumer product.

They will handle, store, and dispose of all products in accordance with applicable federal, state, and local laws, including OSHA and other laboratory safety standards.
Assumption of Risk & Limitation of Liability. The customer assumes full responsibility and liability for the handling, storage, use, and disposal of any product purchased. Hero Research, its officers, employees, and affiliates shall not be liable for any injury, damage, loss, or legal consequence arising from misuse, mishandling, or use of any product in a manner inconsistent with its labeled “Research Use Only” status, to the fullest extent permitted by law.

Shipping Restrictions. We reserve the right to refuse or cancel shipments to addresses or jurisdictions where the sale or shipment of our products is restricted or prohibited by law.
Compliance. Customers are solely responsible for ensuring that their purchase, import, and use of any product complies with all applicable federal, state, local, and international laws and regulations.

No Resale for Human Use. Products may not be resold, repackaged, or redistributed for human or animal consumption under any circumstances.